MEDIchair Markham wins FOTY

Published Friday, March 29, 2013

MEDIchairMarkham wins Franchise Of The Year honours

Celebrates 10th anniversary serving York Region clientuploads/13 MEDIchair FOTY Don & Rose cropped.jpg

 MEDIchair Markham owners Don and Rose Titus captured the coveted MEDIchair 2012 Franchise of The Year Honours from among 70 stores across Canada.

MEDIchair Markham owned by Rose and Don Titus is celebrating its 10th anniversary as an established leader in the home medical equipment retailing business in York Region in style – having just captured MEDIchair’s coveted Franchise Of The Year honour (2012).  MEDIchair Markham competed with 70 Canadian stores across Canada to win the award.

The Franchise Of The Year award is MEDIchair’s highest achievement award and is presented annually to the franchise that best exemplifies the company’s core values of care, knowledge, value and customer service excellence. 

“Typically the winning franchise is led by owners whose exceptional talents allow them to maximize their business by blending  business ‘smarts’ with MEDIchair’s core values,” says Bas van Lankvelt, COO, MEDIchair.

“Since Rose and Don took over the MEDIchair Markham store, they have been among the growth leaders, nationally. In the past three years they have demonstrated the most consistent growth. They are worthy recipients of our highest franchise achievement award.”

Van Lankvelt highlighted some of the key points that made MEDIchair Markham winners of MEDIchair’s 2012 Franchise Of The Year award.  Some of these include:

-The owners moved their store and made the required changes to provide a great environment for their customers;

 -MEDIchair Markham hired and trained the right staff, making key changes where necessary.  They also empowered employees and provided them with the support needed to be successful and help their clients and local healthcare professionals;

 -The owners diversified their business by expanding beyond traditional HME products into soft goods, home accessibility and CPAP to provide a broader range of services to their customers;

 -Rose and Don Titus are leaders among their peers. They provided time and support to various Franchise committees to help the MEDIchair brand;

 -The owners are not afraid to ask tough questions and challenge the status quo.  In the process, they make the Franchisor better and challenge all to continuous improvement;

 -MEDIchair Markham has demonstrated the highest level of integrity.  The franchise follows through with its commitments to customers and others within the MEDIchair organization;

 -Rose and Don Titus and their employees always go the extra distance to ensure customer satisfaction. This dedication and commitment has resulted in repeat business and many word of mouth referrals and has positioned the franchise for even greater growth in the future.

 “Since we opened for business in 2003 we have steadily increased our revenue and growth,” says owner Rose Titus who along with husband Don operate MEDIchair Markham. “In 2009, we expanded our showroom to meet customer demand in York Region.  In addition to receiving the prestigious 2012 MEDIchair Franchise Of The Year award, we also achieved the highest cumulative growth among MEDIchair’s 70 stores across Canada that demonstrated that we are an established leader in home medical equipment retailing.”

Adds Rose Titus, “The combination of our passion for delivering exceptional customer service and our collective knowledge and expertise in the rehabilitation, elevating and respiratory segments has been the driving force for our business since its inception.  Both my husband and I had a solid background in business before acquiring the MEDIchair franchise.”

“From day one, we have instilled a unique corporate culture at MEDIchair Markham that embraces, high energy, enthusiasm, customer care, service and a  personal involvement at all levels of our the clients’ experience,” explains Don Titus.

“Teamworkhas always been key to our vision as a community business and healthcare partner. All our staff work in partnership as ‘oneteam’ to ensure that we go above and beyond the expectationsof our clients, referring agencies, occupation and physiotherapists, doctors and case managers.”

MEDIchair Markham plans to celebrate its 10th anniversary of business in York Region and the GTA with a number of themed anniversary events and community functions.

clientuploads/13 MEDIchair Markham - FOTY Team - Cropped.JPGMEDIchair Markham owners Don and Rose Titus (rear) share MEDIchair 2012 Franchise of The Year trophy with staff.


About MEDIchair Markham ‘the home medical equipment specialists’    

MEDIchair Markham is a locally owned franchise that is part of MEDIchair, North America’s largest and fastest growing Home Medical Equipment (HME) franchise company with stores from coast-to-coast in Canada. The franchise is focused on enhancing the customer experience in the HME business where service is the top priority. The mission at MEDIchair Markham is to find the right HME solution for each individual to maximize their quality of life.

To accommodate customer requests to test drive various products prior to purchase, MEDIchair Markham boasts a large retail space that allows customers to properly experience HME products that range from walkers to power wheel chairs and scooters. The franchise also researches and sources all available funding options through service organizations if equipment or home modifications are not funded through the Assistive Devices Program (ADP). MEDIchair Markham is an approved and registered ADP vendor. It also works closely with its clients some of whom may choose to finance their purchases through flexible monthly payments over an extended period of time with credit approvals conducted in some cases the same day right in the store.

MEDIchair Markham is also a strong proponent of offering customers value added services such as its home delivery and pick-up of products. It has a Registered Respiratory Therapist on staff to provide superior sales and technical support for all respiratory needs clients. Many area physicians and other health care professionals refer clients to MEDIchair Markham because of its value-added services plus the fact that it provides mask fittings on-site, no charge, detailed instruction on use and care of equipment and extensive follow-up with clients at one, three and six-month intervals over a five-year period. The franchise also goes the extra distance in providing prescribing physicians and occupational and physiotherapists with detailed client reports to ensure complete care consistency.

About MEDIchair ‘the home medical equipment specialists’     

A division of Centric Health, a leading Canadian healthcare company, MEDIchair is North America’s largest and fastest growing Home Medical Equipment (HME) franchise company with more than 70 stores from coast-to-coast in Canada.

MEDIchair stores carry a comprehensive line of Home Medical Equipment products including wheelchairs, scooters, lift chairs, bathroom safety products, home accessibility solutions, and soft/disposable personal health care products such as incontinence supplies, wound care, compression and bracing. These specialty products are designed to enhance the quality of life for people experiencing disabilities, injuries, surgeries, and aging.

MEDIchair prides itself on providing caring, knowledgeable and highly trained HME consultants committed to finding the right home health care product solution for each customer. MEDIchair also promotes good health through its public education and awareness programs, and through its adherence to best practice management.